Automated Feedback Solutions

We are a market research data collection agency providing solutions through various quantitative techniques in MENA & SEA. We carry out studies on the following methodology
30WHY TO ASK CONSUMERS AND TAKE FEEDBACK FROM THEM?

IDENTIFY
Identify opportunities to increase customer satisfaction, loyalty and sales

CREATE
Create customer satisfaction improvement plan. Assess the progress regularly

EXECUTE
Execute the improvement plan basis the assessment

ACHIEVE
Achieve increased customer satisfaction, loyalty, sales and profit

DRIVE
Drive your continuous need for change and excellence

12LISTEN TO YOUR CUSTOMERS…

  • Find out what you’re doing well and where you can improve to keep your customers happy
  • Measure satisfaction over time
  • Evaluate loyalty and brands performance
  • Improve every interaction with customer service feedback

A DIRECT APPROACH TO MEASURE CONSUMER’S ENGAGEMENT…

You agree the fact that “Consumer is the King”. You need to meet the needs and wants of your consumer and make them delight. You need a reliable and consistent system for evaluating and improving the consumer engagement. This will also enable you to understand the brand’s performance.

At IDS, we have worked hard to make our solution the most comprehensive tool to monitor and optimize your customer engagement

The fastest and easiest way to gather actionable feedback from your customers

Our feedback system can help you:

  •  To understand the power of consumer feedback
    • To monitor the brands performance at real-time basis
    • To diagnose its strengths, weaknesses, and opportunities for improvement

How we capture feedbacks?
In the world where everything is touch-screen, are you still relying on paper feedback forms and comment cards for customer feedback. Switch to the new century digital comment cards.

WHAT IS THIS “DIGITAL CUSTOMER FEEDBACK MANAGEMENT SYSTEM”

Our digital customer feedback management system available on iPad and Android tablets.

Using digital system can create online feedback forms or online surveys. The online feedback forms or surveys can be customized basis the users business types. The feedbacks will be collected in-person or through a survey kiosk set up basis the requirement.

The survey is likely to design such a way that the customer himself/herself can
self-administered the online feedback form or survey using ipad or Android tablets provided by the business firm. The feedbacks or the data will get store in the server at real-time basis.

Every business firm will have a unique user id for using the Feedback System. Each user will have access to the online dashboards which will gives you insightful reports and data tables which will help the business firm to understand the brand’s performance of various KPI’s and also understand customers feedback. The customer feedback will help the brand to take proper actions for improvement.

WHAT IS THE PROCESS CYCLE?

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